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Mobile Protection Plan:
Bring Your Own Device
Starting at
$6.99/month*
| Coverage: | |
| Mechanical Malfunction | |
| Accidental Damage |
*Taxes not included. Subject to change without notice. Monthly service fee is based on the unsubsidized retail price of the device at the time of enrollment. For full program details and pricing, refer to the Terms and Conditions.
FAQs
How much does it cost?
Subscribers enrolled in the Mobile Protection Plan: Bring Your Own Device pay a low Monthly Subscriber Fee/Monthly Premium of $6.99.
Please note that a Processing Fee/Deductible is also required when your Service Request/Claim is approved. View more about costs.
Please note that a Processing Fee/Deductible is also required when your Service Request/Claim is approved. View more about costs.
Are there other fees I should know about?
Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, and Service Request/Claim Conversion Fee.
If your damaged or malfunctioning device is not returned to us within forty-five (45) days, you may be charged a Non-Return Equipment Fee of up to $500.
If your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to $500.
The Service Request/Claim Conversion Fee is the difference between the repair fee and the replacement fee, in instances where the device cannot be repaired, if you elect to have your device replaced.
If your damaged or malfunctioning device is not returned to us within forty-five (45) days, you may be charged a Non-Return Equipment Fee of up to $500.
If your protected device is returned with the locking feature enabled, you may be charged a Locked Device Fee of up to $500.
The Service Request/Claim Conversion Fee is the difference between the repair fee and the replacement fee, in instances where the device cannot be repaired, if you elect to have your device replaced.
Will I be charged tax on this plan?
All plan costs, fees, and charges are subject to applicable taxes.
What's protected?
For Mobile Protection Plan: Bring Your Own Device, protection includes electrical/mechanical malfunction (after the manufacturer's warranty expires), and accidental physical and liquid damage.
Mobile Protection Plan: Bring Your Own Device (the "Plan") is a repair and replacement service provided to customers of GLENTEL, Inc.
In provinces other than Manitoba and Saskatchewan, the Program is provided by GLENTEL pursuant to a service contract and administered by Likewize Device Protection, Ltd. In Manitoba and Saskatchewan, the Program is provided through an insurance policy underwritten by Zurich Insurance Company Ltd (Canadian Branch); administered by Likewize Device Protection Ltd. and distributed by GLENTEL Inc. The insurance provided under the "Plan" may duplicate other sources of coverage available to you. Likewize and GLENTEL are not parties to the insurance policy, which will be between Zurich Insurance Company Ltd (Canadian Branch) and you. The service contract is administered by Likewize Device Protection Ltd.
Mobile Protection Plan: Bring Your Own Device (the "Plan") is a repair and replacement service provided to customers of GLENTEL, Inc.
In provinces other than Manitoba and Saskatchewan, the Program is provided by GLENTEL pursuant to a service contract and administered by Likewize Device Protection, Ltd. In Manitoba and Saskatchewan, the Program is provided through an insurance policy underwritten by Zurich Insurance Company Ltd (Canadian Branch); administered by Likewize Device Protection Ltd. and distributed by GLENTEL Inc. The insurance provided under the "Plan" may duplicate other sources of coverage available to you. Likewize and GLENTEL are not parties to the insurance policy, which will be between Zurich Insurance Company Ltd (Canadian Branch) and you. The service contract is administered by Likewize Device Protection Ltd.
When do I file a Service Request/Claim?
If your device is accidentally damaged, file a Service Request/Claim. You can also file a Service Request/Claim if your device experiences an electrical or mechanical malfunction and more than 12 months have passed since the original of purchase.
A manufacturer's warranty (in-warranty) is provided by your device manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original product packaging.
Service Requests/Claims must be reported within 60 days of the incident and completed, including providing any documentation requested, within 60 days from the reporting date.
Please note that there is a 30-day wait period after enrolling in the program to file a Service Request/Claim. Any incidents experienced during this time period are not covered by the plan.
A manufacturer's warranty (in-warranty) is provided by your device manufacturer and is generally valid for 12 months from the date of purchase. Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. Details can be found in your original product packaging.
Service Requests/Claims must be reported within 60 days of the incident and completed, including providing any documentation requested, within 60 days from the reporting date.
Please note that there is a 30-day wait period after enrolling in the program to file a Service Request/Claim. Any incidents experienced during this time period are not covered by the plan.
How do I submit a Service Request/Claim?
Our Service Request Claim process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our Service Request/Claims page.
What determines if repair is an option?
Location, device make/model, type of damage, part availability can influence the choices of replacement vs. repair. For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair.
How soon will I receive my replacement?
If your Service Request/Claim is approved, your replacement will be shipped to you within 2 to 10 business days in Canada. You can also get it sooner, overnight or on a weekend, for an additional fee.
What if there isn't a repair location near me, but I don’t want to replace my device?
Don’t worry, we have repair partners who accept devices via mail. We'll send you a prepaid label and, all you need to do is package your device and drop it in a Canada Post mailbox. It will be repaired and returned to you within 3 to 5 business days after we’ve received it.
What if I have an issue with my device after repair?
All repair work is guaranteed for ninety (90) days. Simply click on My Plan and file your warranty Service Request Claim.
How will I be charged?
When you enroll in the program, your credit card will be charged a prorated amount calculated based on the date of purchase to the end of the month. The Monthly Subscriber Fee/Premium will be charged to the same credit card on the first of each subsequent month by Likewize, the Program Administrator.
How many Service Requests/Claims can I submit?
Your plan provides up to 2 fulfillments (replacement or repair) within a rolling 12-month period for any incident covered under the terms and conditions. Replacements processed under the manufacturer’s warranty do not count towards your Service Request/Claim limit.
What kind of replacement device will I receive?
Your replacement will be new or reconditioned. Reconditioned devices look and function like new and have a 90-day replacement warranty. If the exact make and model of your device isn't available, your replacement will be of like kind and quality, or better.
What’s not protected?
While our plan covers an impressive range of incidents, there are a few exceptions like normal wear and tear or pre-existing damage. Other exclusions may apply. Please refer to your plan's terms and conditions/insurance policy for all the details.
Can I cancel my protection plan?
Your Mobile Protection Plan program protects your valuable device and provides peace of mind. You can cancel at any time by calling 1-855-562-1955 during normal business hours.